1. Free plan and trials
The Free plan does not require payment. Starting a 14-day Starter or Growth trial does not automatically charge a payment method. A company chooses whether to purchase a paid plan.
2. Paid subscription charges
Except where required by applicable law or explicitly approved by Livella, completed subscription charges are non-refundable and are not prorated for unused time. Plan access remains available for the paid period.
3. Cancelling renewal
Cancelling Stripe renewal prevents the next automatic card charge. It does not reverse the current completed payment. Billplz FPX payments are one-time payments and have no automatic renewal to cancel. Access continues until the displayed end of the paid period.
4. Incorrect, duplicate or unauthorised charges
If you believe a charge is incorrect, duplicated or unauthorised, contact staffly2026@gmail.com as soon as possible. Include the company name, account email, charge date, amount and a short explanation so we can investigate.
5. Refund decisions and timing
Approved refunds are returned to the original payment method. The time taken for the credit to appear depends on the payment provider and the customer’s bank. A refund does not include unrelated bank, currency-conversion or third-party fees unless required by law.
6. Payment disputes
Please contact us before opening a chargeback so we can review billing records and try to resolve the issue. This does not limit any rights available under applicable law or through the card issuer.
Need clarification?
Contact Livella support and include your company workspace name.